Legal

Privacy Policy

Your health data is sacred. Learn exactly how we collect, use, and protect your information.

Last updated: May 11, 2025

At Instant Doctor, we are committed to protecting your privacy and the security of your personal and health information. This Privacy Policy explains how we handle your data when you use our platform and mobile application.

1. Information We Collect

We collect information you provide directly to us, including:

•Account Information: Name, email address, phone number, and password when you create an account.

•Health Information: Medical history, symptoms, prescriptions, lab results, and other health-related data you choose to share during consultations.

•Device Information: IP address, device type, operating system, and app usage data to improve performance and security.

•Payment Information: Billing details processed securely through encrypted payment providers. We do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

•Provide, maintain, and improve the Instant Doctor platform and services.

•Connect you with board-certified medical professionals for consultations.

•Send appointment reminders, medication alerts, and service notifications.

•Process payments and manage your account securely.

•Comply with applicable laws, regulations, and medical licensing requirements.

•Protect against fraud, abuse, and unauthorized access to our systems.

3. How We Share Your Information

We do not sell your personal or health information to third parties. We may share your information with:

•Healthcare Providers: Doctors and specialists you consult with through our platform to deliver medical care.

•Service Providers: Trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing) under strict confidentiality agreements.

•Legal Authorities: When required by law, court order, or to protect the rights and safety of our users and the public.

4. Data Security

We take the security of your health data extremely seriously:

•All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

•Video consultations are end-to-end encrypted and are not recorded without your explicit consent.

•We are committed to HIPAA-aligned data handling practices.

•Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

•Access to your health information is strictly limited to authorized personnel and your chosen healthcare providers.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Health records are retained in accordance with applicable medical record-keeping laws. You may request deletion of your account and associated data at any time through the app or by contacting our support team.

6. Your Rights

You have the following rights regarding your personal information:

•Access: Request a copy of the personal data we hold about you.

•Correction: Update or correct inaccurate information in your account.

•Deletion: Request deletion of your account and personal data (subject to legal retention requirements).

•Portability: Request an export of your health records in a standard format.

•Opt-out: Unsubscribe from marketing communications at any time.

7. Children's Privacy

Instant Doctor is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification at least 30 days before the changes take effect. Your continued use of the platform after changes become effective constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

•Email: privacy@instantdoctor.co

•Website: https://instantdoctor.co

•Response Time: We aim to respond to all privacy inquiries within 72 hours.